PRIVACY POLICY

Effective Date: January 1, 2025
Last Updated: January 1, 2025

INTRODUCTION

This Privacy Policy describes how RJourney LLC ("we," "us," or "our"), a company headquartered in Goldendale, Washington, collects, uses, and protects your personal information when you use our website at rjourney.com (the "Website") and our RV resort and park management services.

We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains what information we collect, how we use it, and your rights regarding your personal data.

INFORMATION WE COLLECT

Personal Information You Provide
We collect personal information that you voluntarily provide to us, including:
- Name, address, phone number, and email address
- Payment information (credit card details, billing address)
- RV specifications and travel preferences
- Reservation details and stay history
- Communication preferences
- Emergency contact information
- Special accommodation requests
- Feedback, reviews, and survey responses

Information Collected Automatically
When you visit our Website, we automatically collect certain information:
- IP address and location data
- Browser type and version
- Device information and operating system
- Pages visited and time spent on our Website
- Referring website addresses
- Cookies and similar tracking technologies

Reservation and Service Information
Through our RV resort and park management services, we collect:
- Check-in and check-out dates
- Site preferences and requirements
- Vehicle information and license plate numbers
- Guest count and pet information
- Service usage and facility access records
- Security camera footage (where applicable)

HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

Service Delivery
- Processing reservations and managing bookings
- Providing customer service and support
- Facilitating check-in and check-out processes
- Managing facility access and security
- Processing payments and maintaining billing records

Communication
- Sending reservation confirmations and updates
- Providing important service announcements
- Responding to inquiries and requests
- Sending promotional materials (with your consent)
- Conducting customer satisfaction surveys

Business Operations
- Improving our services and facilities
- Analyzing website usage and performance
- Maintaining accurate business records
- Complying with legal and regulatory requirements
- Protecting against fraud and unauthorized activities

Marketing and Personalization
- Customizing your experience on our Website
- Recommending relevant services and amenities
- Sending targeted promotional offers
- Developing new services and features

INFORMATION SHARING AND DISCLOSURE

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers
We work with trusted third-party service providers who assist us in operating our business, including:
- Payment processors
- Reservation management systems
- Email marketing platforms
- Website analytics services
- Customer support tools
- Maintenance and security services

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our guests
- Investigate potential violations of our terms of service
- Respond to claims of illegal activity

Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner, subject to this Privacy Policy.

Emergency Situations
We may share your information with emergency responders or law enforcement when necessary to protect health, safety, or property.

COOKIES AND TRACKING TECHNOLOGIES

Our Website uses cookies and similar technologies to enhance your browsing experience. We use:

Essential Cookies
These are necessary for the Website to function properly and cannot be disabled.

Analytics Cookies
These help us understand how visitors interact with our Website to improve performance.

Marketing Cookies
These track your preferences to deliver relevant advertisements and content.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect Website functionality.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
- Active customer accounts: For the duration of your relationship with us
- Reservation records: Up to 7 years for business and tax purposes
- Marketing communications: Until you unsubscribe or request deletion
- Website analytics: Typically 24-38 months
- Legal compliance: As required by applicable laws

DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication procedures
- Employee training on data protection practices
- Secure payment processing systems

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate.

Deletion
You may request deletion of your personal information, subject to our legitimate business needs and legal obligations.

Portability
You may request a copy of your personal information in a portable format.

Marketing Opt-Out
You may unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

California Residents
Under the California Consumer Privacy Act (CCPA), California residents have additional rights including the right to know what personal information is collected and how it is used, and the right to opt-out of the sale of personal information.

To exercise any of these rights, please contact us using the information provided below.

THIRD-PARTY LINKS

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

CHILDREN'S PRIVACY

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it immediately.

INTERNATIONAL VISITORS

Our services are primarily intended for users within the United States. If you are visiting from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our Website and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

RJourney LLC
5 Legacy Dr.
Goldendale, WA 98620-9575
Email: support@rjourney.com
Phone: (800) 223-1497 (toll-free) or (360) 612-5200 (local)
Website: https://rjourney.com/contact

For privacy-related inquiries, please include "Privacy Policy" in the subject line of your email to support@rjourney.com.

EFFECTIVE DATE

This Privacy Policy is effective as of the date listed at the top of this document and applies to all information collected by us on or after such date.